I realize this is an old thread, but was up early and looking for things to do. So, perhaps my comment will help someone in the future with similar issues.
Another potential failure for steppers is overheating, which can permanently damage the magnets. If your motor was purchased used, you don't know what situation it came from. It may have been given higher voltage than it should have. Another totally different possibility, is that the motor controller is not providing the current or voltage you need.
-Joe Dunfee
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